Cirquent

Cirquent (formerly Softlab Group)[1] was a subsidiary of NTT Data that provides IT, consulting and professional services.[2] The company's headquarters is in Munich, Germany, with offices in Austria, Switzerland and the UK.

Cirquent
TypeGmbH
IndustryIT, Consulting and Professional services
Founded1971 (as Softlab)
Headquarters
Munich
,
Germany
Key people
Thomas Balgheim, Chairman
Bernd Stroppel
ProductsConsultancy Services
Revenue €216 million (2009)
Number of employees
about 1.600 (2009)
Websitewww.cirquent.com

The company provides consulting services for automotive, banking, insurance, telecommunications and manufacturing companies, in customer management, IT management, finance transformation, and application management. Services include business process consulting, conceptual design, implementation and integration, and support, operation and maintenance of IT systems.

Customers include Allianz Germany, BMW Group, Deutsche Börse, Heidelberger Druckmaschinen, Kabel Deutschland, Munich Re, O2, and T-Mobile.

In 2008, with 1.750 employees, the company generated sales of €260 million.

Cirquent UK

Cirquent Ltd, a fully owned subsidiary of Cirquent GmbH, was founded in the UK, as Softlab Ltd., in 1989 to sell and support the Maestro I product line. Initially based in Hammersmith, the company expanded with the launch of Maestro II, a software development environment used by British Gas plc and Barclays Bank.

Softlab was purchased by BMW AG in the 1990s and following the purchase of Rover Group by BMW, Softlab Ltd. acquired AT&T Istel's Rover Group services, increasing in size from about 60 staff to one of over 500. With the acquisition came a move of headquarters near Birmingham. The business moved from software tools to CRM and Contact center system integration. In 2001 BMW Group sold Rover, and soon after the automotive team was sold to Computer Sciences Corporation.

Softlab continued to focus on CRM software and contact centre projects, partnering with Microsoft (Dynamics CRM), Oracle (Siebel), Genesys, Interactive Intelligence, CDC (Pivotal) and BMC (Remedy). Following acquisitions, in 2008 Softlab was rebranded Cirquent.

In 2008 a majority 72.9% stake in Cirquent was taken by NTT Data.

References
  1. Siegner, T.; Sulzmaier, S. (2014). Reality Bites - Best Practices & Erfolgsfaktoren im B2B-Marketing: Best Practices & Erfolgsfaktoren im B2B-Marketing. Haufe Fachbuch (in German). Haufe Lexware. p. 74. ISBN 978-3-648-05698-1. Retrieved February 19, 2018.
  2. "NTT Data buys Dell's IT services business for $3.1bn". Financial Times. September 7, 2017. Retrieved February 19, 2018.
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