GM Voices

GM Voices is a company and recording facility that specializes in voice prompts for IVR and automated phone applications, GPS, and telematics/remote diagnostics. Business presentation narration services are also offered. Currently, GM Voices provides recordings, translation, and language localization services in 100 languages and dialects.[1]

GM Voices, Inc.
TypePrivate
IndustryTelecommunications services
Founded1985
HeadquartersAlpharetta, Georgia
Websitewww.gmvoices.com

GM Voices records prompt sets (replacement and custom recordings) for open source VoIP software like Asterisk and FreeSWITCH. GM Voices persona Callie is the official voice of FreeSWITCH.[2]

In June 2005, the software company ScanSoft was looking for someone to be the voice for a database project involving speech construction. ScanSoft inquired with GM Voices and selected Susan Bennett, who happened to be present when the scheduled voice-over artist was absent. [3] Bennett was hired and the project recordings would eventually be used as the original voice of Apple's Siri.[4]

On July 1, 2014, GM Voices became the official partner to source professional voice prompts for select Genesys Telecommunications Laboratories services including IVR.[5]

They own an 18,000 sq foot facility with three studio control rooms, two sound booths, conference rooms and a selection of editing suites and offices where they accomplish most of their voice work.[6]

Automated gate agent announcements for Delta Air Lines are prerecorded by GM Voices.[7]

References
  1. Klie, Leonard (May 3, 2010). "When in Rome..." Speech Technology. Retrieved 2010-07-28.
  2. Collins, Michael (June 14, 2010). "ClueCon Update: "Callie" Is Coming to Chicago!". Retrieved 2010-07-28.
  3. "Interview with Susan Bennett". All Things Considered. National Public Radio via WNYC. December 9, 2013.
  4. Ravitz, Jessica (2013-10-04). "'I'm the original voice of Siri'". CNN. Retrieved 2013-10-04.
  5. "GM Voices Becomes Official Genesys Technology Partner" (Press release). July 1, 2014.
  6. "Welcome to GM Voices! | GM Voices".
  7. Thomas Petzinger Jr. (February 19, 1999). "Selling Golden Voices, An Entrepreneur Gets a Lesson in Technology". The Wall Street Journal. pp. B1.
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