Golden Parnassus

The Golden Parnassus Resort and Spa is a hotel in Cancún, Mexico.

The Golden Parnassus drew national media attention in Canada when, on April 16, 2009, it used physical force to prevent a group of 28 Canadian customers from leaving its premises, claiming that their bills had not been paid. The hotel also threatened to call police.[1][2] Guests have reported having their luggage and passports taken away and being told they could not get them back unless they paid thousands of dollars.[3][4]

The customers had booked their stays at the hotel through Conquest Vacations, Inc., a Canadian company which suddenly shut its doors after reportedly not having paid its creditors for a month. The customers had used vouchers from Conquest as payment at check-in.[5]

The Toronto Star reports that customers of another resort who found themselves in a similar predicament were told by Mexico's Tourist Bureau in Toronto that hotels that had accepted vouchers from Conquest as payment at check-in were not entitled to demand payment a second time. The Star also quotes a representative of the Mexico Consumer Protection Bureau as saying that hotels may not legally retain customers' identification, such as passports.[6]

See also

References
  1. Holidays turn into ugly ordeals for some who booked with failed travel firm, Canadian Press, accessed April 17, 2009
  2. Canadians forced to pay Mexican hotels after Conquest collapse, CBC News, accessed on April 17, 2009
  3. Tourists told to pay twice or face jail, Toronto Star, accessed on April 18, 2009
  4. Local woman stranded in paradise returns home: Forced to pay resort after Conquest folds, The Barrie Examiner, accessed on April 17, 2009
  5. Holidays turn into ugly ordeals for some who booked with failed travel firm, Canadian Press, accessed on April 17, 2009
  6. Resorts tell Conquest travellers to pay up, Toronto Star, accessed on April 17, 2009


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