Omnitracker

Omnitracker is a proprietary business process platform developed by Omninet GmbH in Germany. Omnitracker is developed as modular software for medium and large companies. It is used to track, control and evaluate relevant business processes. The main area of application is the support of ITIL compliant processes,[1][2][3] which manages requests, incidents/ errors, customer inquiries from the moment of creation to completion. Omnitracker received certifications of the Federal Association of IT-Mittelstand [4] and Pink Elephant that covers nine processes.[5]

Omnitracker
Developer(s)Omninet
Stable release
11.0
Written inC# + .NET, C++
Operating systemWindows
Available inGerman, English, French, Russian, Dutch, Polish, Czech
TypeBusiness process management, Business service management, ITIL
LicenseProprietary commercial software
Websitehttp://www.omnitracker.com

History

Omnitracker was developed by the privately owned company Omninet GmbH, based in Eckental located close to Nuremberg in 1998. Initially Omninet's focus was on quality management and software development processes.[6] Omnitracker has since expanded across industries and modularly for business process platforms. In 2000, the focus on service management processes according to ITIL has been implemented in the Omnitracker. Numerous international clients [7] use Omnitracker as mission-critical system in different service and technical processes. Omnitracker 2012 has been classified by the analyst group, Info-Tech Research Group as a 'Value Champion' software.[8][9][10]

Orientation

The Omnitracker platform and applications serve as a far-reaching automation of IT-based workflows and are aimed at B2B customers in all industries such as Industrial companies, service organizations, IT service providers and government agencies. Overall Omnitracker is used by several hundred installations.[11] Notable clients are DB (German Railways), DATEV,[12] Daimler, the German Patent and Trademark Office, SANYO,[13] Siemens, tesa,[14] NATO, Belgian Defence.[15]

Development and sales

The system development and the international support are operated exclusively in the parent company located in Eckental Germany. Sales are made directly through Omninet and via Omninet's partners.[9][16]

Functions

The multitenant Omnitracker platform consists of a base system, modular base components and clients. Unlimited user-specific extensions can be configured and controlled via open interfaces. The system has its own graphical workflow editor; rule-based notifications and escalations. The data model as well as the rights and role concept are freely configurable. Reports and statistics can also be automated.

Individual modules

Currently Omnitracker has 12 business process platform based applications, IT Service Management Center V3 (ITSM) - for control of ITIL-compliant IT service management processes and customer service processes, Project Management Center - Project Planning and Control, Stock & Order Management - support the ordering and delivery process, Contract Management Center - to support contract management and Systems Engineering Center - management of software development processes (ALM).

Licensing

The licensing model is modular for the basic server components and concurrent based on (simultaneous) users. Additional to the classic license purchase, an optional license renting and a pay-per-use model (depending on actual usage time) is provided.[17]

References
  1. Computerwoche 2013 Archived 2014-06-26 at the Wayback Machine, The best tools for ITSM.
  2. ITIL - Endorsed Software Tools, Endorsed Software Tools.
  3. Dura, Sezgin, Untersuchung eines IT Unternehmens auf ITIL Konformität, (2008).
  4. Bundesverband IT-Mittelstand , Untersuchung eines IT Unternehmens auf ITIL Konformität, Zertifizierte Produkte (2008) .
  5. PinkVERIFY 2011 Toolsets, Pink Elephant: Pink Verify-Certification.
  6. , company history.
  7. , Omninet customer list.
  8. InfoTech Research Group, Vendor Landscape Enterprise Service Desk Software, (2016) .
  9. Open-PR (2012) , Canadian-based Info-Tech Research Group recognizes Omninet as an Innovator in the Enterprise Service Desk market.
  10. CRN (2012), IT Service-Management - Omnitracker awarded.
  11. Hood Inside.
  12. Nürnberger Nachrichten (2012), Franken-Power auf der CeBIT.
  13. Channelpartner, (2009), SANYO setzt bei Client-Management europaweit auf baramundi und Omninet.
  14. Meet ITIL Archived 2014-07-14 at the Wayback Machine, Exhibitors 2011.
  15. Nato-Testorganisation Archived 2014-07-14 at the Wayback Machine, Prozessgesteuerte Anwendung, rollenbasiertes Testmanagement mit Feststellung von Testergebnissen und Dokumentation (2013).
  16. Service Desk 360, (2011) Archived 2014-07-14 at the Wayback Machine, Omninet arrives in the UK.
  17. Forrester Research Cambridge, (2013) Stephen Mann Archived 2014-07-14 at the Wayback Machine, ITSM Tools: Is What You Pay Linked To Value?.
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