Otelo

Otelo was the Office of the Telecommunications Ombudsman in the United Kingdom, superseded by Ombudsman Services.

The organisation dealt with complaints about:

  • The way in which mobile and fixed phones, faxes and internet service are provided.
  • Certain services such as Short Messaging Services (SMS or texting), voice mail and call forwarding
  • Services and products for people with disabilities, such as text relay (an operator service that translates voice to text and text to voice) and free directory enquiries
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