Talkdesk

Talkdesk is a cloud-based contact centre, unified communications and artificial intelligence[2] software provider.

Talkdesk, Inc.
IndustrySoftware as a service
Founded2011
FoundersCristina Fonseca, Tiago Paiva
Headquarters
San Francisco
,
USA
Area served
Worldwide
Key people
Tiago Paiva (CEO)
Number of employees
929 [1] (January 2019)
Websitewww.talkdesk.com

Company history

Founding

Talkdesk was founded in Lisbon Portugal in 2011 when Cristina Fonseca and Tiago Paiva built the first version of the solution during a contest hosted by Twilio. This solution utilised Twilio's API.[3][4] The founders won the contest, were invited to join 500 Startup's third batch[5] and raised $450,000.[6]

Growth

By 2019 the company had grown to almost 1000 employees, and was headquartered in San Francisco. It has funded its growth substantially by multiple investment rounds, and since it is privately held does not release revenue figures. It claimed 1,800 customers by 2020, including IBM, Acxiom, 2U, Trivago and YMCA.

Investment

In August 2014, Talkdesk raised US$3.15 million in an investment round led by Storm Ventures.[7]

  • Series B - In 2018 Talkdesk raised $100 million in series B funding, valuing the company at over US$1 billion.[10]
  • Series C - In July 2020, Talkdesk raised US$143 million in series C funding, valuing the company at US$3 billion.[11]

Products and markets

Talkdesk has targeted the financial services, insurance, retail & e-commerce, healthcare, lifescience, travel & hospitality industries with its call centre as a service (CCaaS) solution. It has integrations to Salesforce, Zendesk, Slack, Microsoft Teams, ServiceNow and Microsoft Dynamics CRM. In November 2020 it announced it would be using BICS to provide cloud numbers and SIP Trunking to support its customers.[12]

Industry recognition
  • Gartner 2020 Magic Quadrant for CCaaS[13]
  • Forrester Wave CCaaS Providers, Q3 2020[14]

References
  1. "Talkdesk LinkedIn"
  2. Agent Assist "Agent Assist, Powered by Talkdesk iQ"
  3. DuVander, Adam. "REAL COMPANIES SPRING FROM LATEST TWILIO CONTEST", Programmable Web, 23 August 2011.
  4. "Announcing Twilio Fund Companies Presenting at TwilioCon", Twilio Blog, 20 September 2011.
  5. "Talkdesk - 500 Startups". www.500.co.
  6. "Talkdesk | crunchbase". www.crunchbase.com. Retrieved 2017-09-11.
  7. Kokalitcheva, Kia. "Talkdesk grabs $3.15M for its 'call center in the browser'", VentureBeat, 16 September 2014.
  8. Lynley, Matthew. "Talkdesk, A Startup That Spins Up Call Centers, Raises $15M", TechCrunch, 9 June 2015.
  9. Clancy, Heather. "Another cloud call-center startup that has people talking", Fortune, 9 June 2015.
  10. Clark, Kate. "Talkdesk nabs $100m", Techcrunch, 8 October 2018
  11. "Talkdesk raises $143 million Series C funding round as it continues its hiring spree". San Francisco Business Times.
  12. "Talkdesk partners with BICS". Omnisperience.
  13. "Gartner Magic Quadrant for CCaaS 2020". UC Today.
  14. "Introducing the Forrester Wave for CCaaS 2020". UC Today.
This article is issued from Wikipedia. The text is licensed under Creative Commons - Attribution - Sharealike. Additional terms may apply for the media files.