Uniphore

Uniphore is a Conversational AI technology company. Uniphore sells software for conversational analytics, conversational assistant and conversational security. The company has dual headquarters in both Palo Alto, California and Chennai, India, with offices in the United States, Singapore and India.[1][2]

Uniphore Software Systems
TypePrivate
IndustryConversational AI
Founded2008
FounderUmesh Sachdev and Ravi Saraogi
HeadquartersPalo Alto, California, Chennai, Tamil Nadu, India
Area served
Worldwide
Key people
Umesh Sachdev (Co-founder and CEO)
Ravi Saraogi (Co-founder and President, APAC)
ServicesSpeech Analytics, Voice Biometrics, Virtual Assistant
Websitewww.uniphore.com

About Uniphore

Uniphore Software Systems was founded by Umesh Sachdev and Ravi Saraogi in 2008 and was incubated at IIT Madras. The company received an undisclosed amount as its first funding by a network of Angel investors including Nagaraja Prakasam, M.V Subramanian, Ray Stata, and Yournest Angel Fund. Uniphore then raised series A funding in April 2015, which was led by Kris Gopalakrishnan (cofounder of Infosys). Uniphore then received a new investment the same year in June from IDG Ventures. The company raised Series B in October 2017 led by John Chambers, IIFL and other existing investors. Series C funding of $51m was announced on August 13, 2019[3] and was led by March Capital.

Deloitte Technology Fast 50 India identified Uniphore as the 17th fastest growing technology company in India and one of the top 500 fastest growing companies in Asia Pacific. [4] [5] [6] [7] [8]

auMina

Uniphore has developed Speech Analytics software called auMina, which enables organizations in identifying customer problems through analyzing customer dynamics and call center interactions. auMina uses artificial intelligence and assists organizations in extracting customer-agent interactions for monitoring agents’ in-call movements, and optimizing training programs. [9] [10] [11]

Akeira

akeira is a Virtual Assistant software that helps organizations in consumer interaction and can be deployed using a variety of interfaces. It provides a consumer self-service experience through an intuitive voice interface. akeira provides natural, multi-turn, and contextual dialog to consumers across a variety of interaction channels to handle unstructured queries, eliminating deep-rooted IVR menus. [12] [13]

amVoice

amVoice is a remote user authentication software offering security to phone-based transactions. The product uses voice biometrics solutions and offers an alternative for remote user authentication. [14] [15]

References
  1. "Uniphore revolutionizes power of speech for human-machine interaction". Economic Times. Retrieved 28 July 2017.
  2. Siva, Meera. "Uniphore finds its voice in speech analytics". The Hindu Business Line. Retrieved 28 July 2017.
  3. "Uniphore Seeing Momentum: Raises $51 Million in Series C Funding Led by March Capital Partners". Uniphore. Retrieved 3 September 2019.
  4. "India-born Sachdev, CEO of Uniphore, on Time's list of those changing the world". Hindustan Times. Retrieved 28 July 2017.
  5. "Indian among Time magazine's '10 millennials changing the world'". Indian Express. Retrieved 28 July 2017.
  6. "Infosys co-founder Kris Gopalakrishnan invests in Uniphore Software Systems". Economic Times. Retrieved 28 July 2017.
  7. Kandavel, Sangeetha. "Recognising the voice as the future". The Hindu. Retrieved 28 July 2017.
  8. "Kris Gopalakrishnan invests in Chennai-based Uniphore Software". Business Standard. Retrieved 28 July 2017.
  9. "Chennai-based Uniphore launches speech analytics software for contact centres". First Post. Retrieved 28 July 2017.
  10. Bahirwani, Krishna. "Speech Analytics Software detects Indian languages with 95% accuracy". DNA India. Retrieved 28 July 2017.
  11. Narsimhan, T E. "Speech-recognition for customer satisfaction". VC Circle. Retrieved 28 July 2017.
  12. Advani, Shonali. "Social impact 2.0: Technology enters social arena, new-age entrepreneurs embrace it to increase reach". Economic Times. Retrieved 28 July 2017.
  13. "How Uniphore Is Leveraging Speech Analytics To Grow Towards $10 Mn ARR". INC42. Retrieved 28 July 2017.
  14. Pitchiah, Vijaykumar. "Uniphore strengthens top deck with two key hires". VC Circle. Retrieved 28 July 2017.
  15. Pendharkar, Vrushal. "Creating a connect: Umesh Sachdev is helping people access phones in regional languages". First Post. Retrieved 28 July 2017.

Further reading
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