Wescom Resources Group

Wescom Resources Group (WRG) is a wholly owned subsidiary of Wescom Credit Union that operates as a CUSO headquartered in Pasadena, California, providing technology products and services to credit unions in the United States. WRG primarily delivers its services from its Operations Center located in Anaheim, California.

Wescom Resources Group
TypeCredit Union Service Organization
IndustryFinancial Services
Founded2002
HeadquartersPasadena, California, United States
Key people
  • Dave Cerwinski, President
  • Patti Quinteros, Director – Projects & Implementation
  • Kerry Schiappa, Director – Sales & Marketing
ProductsService bureau, Application Hosting Services, POS Software
Websitewescomresources.com

History

Wescom Resources Group was formed in 2002 as a CUSO of Wescom Credit Union to supply credit unions seeking similar technology products that Wescom Credit Union had developed for its membership.[1] Initially, the CUSO's products and services included Online Banking, Bill Pay, Automated Lending, and New Member Application. Each of these leveraged Wescom's use of integration techniques to the Episys host financial system from Symitar, now a division of Jack Henry, Inc. In addition, the CUSO offered a hosted Service Bureau platform for some of its initial clients.

The first services Wescom Resources Group (WRG) offered to credit unions in the Southern California area was ATM Deposit Processing, with Kinecta FCU being WRG's first ATM Deposit Processing client in October 2002.

In 2003, John Best joined WRG to lead development projects in home electronic banking, and by 2009 led the WRG development team to completing its first mobile banking app. Wescom was among the first credit unions to deploy a native smart phone app on the then nascent Android operating system. Best formed the WRG Mobile Advisory Group consisting of a small number of prominent credit unions to foster additional collaboration between WRG and its clients.[2] In 2014, Best left WRG.

In 2007, WRG appointed Tim Dolan to become its second president. This coincided with WRG’s acquisition of eCU Technologies, a competing CUSO owned and operated by Pennsylvania State Employees Credit Union. The acquisition increased WRG’s client base of Online Banking clients and expanded its geographic footprint along the eastern coast of the U.S. From 2007 to 2017, Dolan oversaw WRG as it incrementally grew to approximately $12 million in annual fee income.

In 2010, WRG formed a new partnership with Corelation, a new financial core to further develop product integration techniques in the credit union industry. Since the launch of this partnership, WRG has grown its Service Bureau platform, based on Corelation's Keystone host processing system.

By 2013, WRG served approximately 260 credit unions with a variety of products and services including digital channel products, as well as a number of ancillary products which have since been discontinued – including Automated Lending, Remote Deposit, CRM, and a number of internal system programming and information processing utilities.

In 2014, the CUSO's management shifted its focus to a smaller subset of products and invested more heavily in digital online channels and its Service Bureau business. This resulted in a reduction to approximately 130 active customer relationships (as of July 2016), and an increase in revenue to approximately $12 million per year. Operating in the financial technology industry, also known as "FinTech", WRG competed with a large number of other entities, both publicly and privately held companies of various sizes.

In August 2019, WRG announced the sale of its digital online channel products, named Symmetry eBanking, to Connect Financial Software Solutions, a privately-held LLC headquartered in the Provo, UT area. In conjunction with the sale, a majority of WRG’s employees and all the Symmetry client relationships were assigned to Connect. Around the time of this sale, WRG appointed Mr. Dave Cerwinski to become its new president, a role which he serves in presently. The sale of Symmetry eBanking marked a strategic shift to focus the CUSO strictly on delivery of two products – the Service Bureau, which by then had grown to over 40 clients, and Tellergy, a software product designed for branch POS terminals. As of August 2020, the CUSO serves a total of 79 clients nationwide, with assets ranging from $50 Million to over $7 Billion.

Services

Wescom Resources Group's flagship product, Unitri Service Bureau, delivers outsourced core processing, back-office automation, network and application connectivity, and data storage, backup and security to its client credit unions. The platform operates on two third-party host processing systems – Keystone, by Corelation Inc. and Episys, by Symitar,[3][4]a division of Jack Henry & Associates. WRG provides Unitri Service Bureau data processing to approximately 40 credit unions.

Tellergy, WRG's most recent product, is an interactive teller station application that resides on a multimedia digital display device from Verifone.

Services
  • Service Bureau processing
  • Retail point-of-sale terminals
  • Custom Programming services

References
  1. "Wescom Resources Group". Callahan & Associates. Retrieved 2015-12-23.
  2. "Financial Tech with Wescom Credit Union's John Best". Credit Union Broadcast. Retrieved 2012-03-29.
  3. "Wescom Resources Group Upgrades Service Bureau". Credit Union Times. Retrieved 2012-05-31.
  4. "Symitar Vendor Integration Program". Symitar. Retrieved 2014-05-05.
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