LIAT

LIAT (1974) Ltd, formerly known as Leeward Islands Air Transport Services and operating as LIAT, is a regional airline headquartered in Antigua and Barbuda that operated high-frequency inter-island scheduled services to 15[2] destinations in the Caribbean. The airline's main base was V.C. Bird International Airport, Antigua and Barbuda, with a secondary base at Grantley Adams International Airport, Barbados.[3]

This article is about the airline. For the Israeli Olympic gymnast, see Liat Haninowitz.
LIAT
IATA ICAO Callsign
LI LIA LIAT
Founded20 October 1956 (as Leeward Islands Air Transport Services)[1]
Commenced operations20 October 1974
Operating bases
HubsAntigua
Fleet size10
Destinations15
HeadquartersV.C. Bird International Airport
Saint George Parish, Antigua
Key peopleCleveland Seaforth (Administrator)
Websitewww.liat.com

On 27 June 2020, the Antiguan prime minister Gaston Browne announced that LIAT would be liquidated following increased debt and the economic impact of the COVID-19 pandemic. The airline will be reformed into a new entity Liat (2020) which will continue to provide connections between the Caribbean islands.[4]

On 24 July 2020, the Government of Antigua and Barbuda secured an order for administration for LIAT and named Cleveland Seaforth of BDO as administrator of the company. Seaforth was given a 120-day deadline to devise a restructuring plan and present it to the Eastern Caribbean Supreme Court.[5]

History

Leeward Islands Air Transport Services was founded by the late Kittician (now Sir) Frank Delisle in Montserrat on 20 October 1956 and began flying with a single Piper Apache operating between Antigua and Montserrat. With the acquisition in 1957 of 75 percent of the airline by the larger, better known BWIA, LIAT was able to expand to other Caribbean destinations and to obtain new aircraft types, such as the Beechcraft Bonanza and de Havilland Heron. Hawker Siddeley HS 748s came in 1965, due to the airline's decision to phase out the Herons. In 1968, LIAT was operating some flights via an agreement with Eastern Air Lines to provide passenger feed at this U.S. based air carrier's hub located in San Juan, Puerto Rico and was flying "Eastern Partner" service between San Juan and Antigua, St. Kitts and St. Maarten.[6]

LIAT was not always an all propeller aircraft airline. After Court Line[7] obtained 75 percent of the airline in 1971, LIAT entered the jet age, using stretched British Aircraft Corporation BAC One-Eleven series 500 twin jets for their longer Caribbean routes. Smaller Britten-Norman Islander STOL (short take-off and landing) twin prop aircraft were used during this time as well. LIAT operated the stretched version of the British-manufactured BAC One-Eleven, being the series 500 model, which was comparable to McDonnell Douglas DC-9-30 being flown during the late 1960s and early 1970s by a competing airline, Puerto Rico-based Caribair (Puerto Rico). The BAC One-Eleven jets were supplied to LIAT by U.K. based Court Line.

Court Line went bankrupt in August 1974,[7] and the BAC One-Elevens were removed from the LIAT fleet. In order to keep the airline flying, the governments of 11 Caribbean nations stepped in and acquired the airline. The jets were replaced with a series of smaller types, such as the de Havilland Canada DHC-6 Twin Otter STOL (short take-off and landing) turboprop.

LIAT's Dash 8-100 in pre-merger livery at Piarco International Airport (2001)
LIAT ATR 42-600 taxiing in at Argyle International Airport, links St. Vincent and the Grenadines with several destinations in the Caribbean.

The 1980s were a decade of growth for the airline. By 1986, many daily flights were operated to Luis Muñoz Marín International Airport in San Juan, Puerto Rico, as well as other regions that the airline had never flown to. Faster de Havilland Canada DHC-8-100 Dash 8 turboprops were acquired in order to reduce flight times systemwide.

In November 1995, LIAT was partially privatized, to save it from bankruptcy once again. LIAT also began operating the larger 50-seater de Havilland Canada DHC-8-300 Dash 8 turboprop.

In June 2013, LIAT received its first ATR 72 series 600 aircraft (registration V2-LIA). The airline completed its transition from the Dash 8 fleet to an all ATR fleet in 2016.

In January 2007 the airline announced an intended merger with Caribbean Star Airlines, and they entered into a commercial alliance, involving the flying of a combined schedule. All flights were marketed as LIAT, although the airlines continued to operate separately using their own air operators' certificates, until after completion of the merger. The merged airline was planning to use the LIAT brand with a merged fleet which is standardised on the Bombardier Dash 8 Q300.[3] However, in June 2007, the shareholder governments of Barbados, Antigua, and St. Vincent gave the go-ahead to the Board of Directors to buy out the assets of Caribbean Star instead. LIAT purchased Caribbean Star Airlines on the 24 October 2007 and five of the Caribbean Star's DHC-8 aircraft were then transferred to LIAT. As another result of the merger, LIAT changed its slogan to "LIAT, Star of the Caribbean", which was used as the slogan for a short time, and was then changed back to "The Caribbean Airline".

On 27 June 2020, the Prime Minister of Antigua and Barbuda announced that LIAT would be liquidated following a series of unsuccessful months due to COVID-19. The airline was reformed as a new entity that provides vital connections between the Caribbean islands.[4]

Ownership

The airline is owned by eleven Caribbean governments, with three being the major shareholders: Barbados, Antigua & Barbuda and St. Vincent and the Grenadines along with Dominica (94.7%); other Caribbean governments, private shareholders and employees (5.3%). It has 667 employees (at December 2018). The government of the Republic of Trinidad and Tobago, which also is the sole shareholder of another regional carrier, Caribbean Airlines, the national airline of Trinidad and Tobago, is a minority shareholder in LIAT. However it allows the Government of Barbados to use these shares by proxy. [8]

The airline is currently in Administration as the Government of Antigua and Barbuda seeks to take over and restructure the airline. However, the ownership has not changed as of January 2021. [9]

Corporate affairs

The airline is headquartered in Antigua. The Engineering and Flight Operations Department are located at the V. C. Bird International Airport in Saint George Parish, Antigua. The Corporate Headquarters which includes the call centre and customer relations departments are located at the Sealy Building on Sir George Walter Highway. The commercial department is located in St. Michael, Barbados.[10]

CEO changeover

On Wednesday, March 26, 2014 the Caribbean Media Corporation (CMC) reported that British aviation executive, David Evans, was selected by the board of directors to become LIAT's next chief executive.[11] Caribbean Media Corporation (CMC) late Wednesday. On April 22, 2014, Evans was appointed as CEO of LIAT.[12]

Evans' appointment comes weeks after the shareholders mandated Chairman Jean Holder to study the future of the airline for 100 days,[13] and shareholder Prime Minister Ralph Gonsalves had boasted that more than 200 people had applied for the position.[14]

Evans unfortunately resigned on April 13, 2016, amidst a heated meeting with the board of directors, leaving LIAT yet again without a CEO.

In August 2017, Mrs. Julie Reifer-Jones was appointed CEO of the company. She was the first female CEO of the airline and the only female CEO of an airline in the Caribbean.[15]

On 31 July 2020, Mrs. Reifer-Jones announced her departure in a letter to employees.[16]

The airline is currently in Administration so a CEO has not been appointed.

Codeshare agreements

Until 2008, LIAT's services to Anguilla, Antigua, Dominica, St. Lucia, St. Kitts, Nevis, Montserrat, and St. Vincent were codeshared with Carib Aviation, which also used Antigua and Barbuda as its hub. The agreement was canceled due to Carib Aviation's discontinuation of all flights effective September 30, 2008.[17]

LIAT in 2018 announced that it would join the Caribsky Alliance with Air Antilles and WINAIR. The alliance would make it easier for travel by having codeshare agreements between the three carriers.[18]

Cargo services

LIAT also provided cargo services, with its service called Quikpak. This service provided Airport-to-Airport & Door-to-Door, customs cleared delivery service throughout the Caribbean. The delivery time was typically within one or two days, and it was guaranteed by the LIAT staff.[19]

LIAT would also begin all-cargo services with a Dash 8-100, which was to be converted from a passenger aircraft to a full-fledged cargo aircraft. Once the new cargo service came on stream, customers for the first time would be able to book cargo online on the company's web site. There was considerable interest by regional manufacturers, agricultural exporters and other traders in the start-up of the service.

The introduction of its new cargo service was planned for later in 2011.[20]

Re-Fleeting

Early in 2013 the airline announced plans to acquire two entirely new types of turboprop aircraft, the 48-seat ATR 42 series 600 and 68-seat ATR 72 series 600[21][22] to replace its aging fleet of Dash 8's, both purchased directly by the airline, and acquired during their merger with Caribbean Star. The introduction of these new propjets will mark the first time that LIAT has operated ATR aircraft. LIAT began accepting deliveries in mid-2013. Later in 2013 then CEO, Capt. Ian Brunton apologised for what he described as a 'meltdown' around a re-fleeting exercise, with LIAT changing aircraft from Dash-8 types to ATR 42 and ATR 72 types. The troubles, which stranded thousands of passengers across LIAT's 1,300 miles of network, started in early August and continued for some two months while LIAT struggled with crewing both types and deliveries of the new aircraft. To compound the problems, an engine of one of the new aircraft took a week to be replaced, and one of the new aircraft was chartered to the Prime Minister of Taiwan in the middle of the debacle. The CEO blamed the numerous flight delays and cancellations on "unscheduled maintenance, crew shortages, bad weather, airport limitations, obtaining licences for operating our new ATR aircraft, Tropical Storm Chantal, strong surface winds, unfavourable weather conditions, airport limitations, and runway lights". Capt. Brunton resigned in late September, with his departure on October 1, 2013.[23][24]

Destinations
Main article: List of LIAT destinations
LIAT destinations.
Key:
  LIAT Bases
  LIAT destinations

LIAT provided service in the Eastern Caribbean region from Puerto Rico in the north to Georgetown, Guyana in the south, linking the chain of islands in between.[25]

Airline partners

In addition to the above airlines, LIAT once had interline agreements with:

The airline had former codeshare agreements with:

Fleet
LIAT ATR 42 at Guadeloupe
LIAT's Dash 8-300 at Grantley Adams International Airport

As of August 2019, the LIAT fleet consists of the following aircraft:[27][28]

LIAT fleet
Aircraft In Fleet Orders Passengers Notes
ATR 42-600
5
0
48
ATR 72-600
5
0
68
Total 10 0

Previously operated
LIAT previously used DHC-6 Twin Otters

The LIAT retired fleet includes the following aircraft:

Accidents and incidents
  • On August 23, 1959, a LIAT de Havilland DH-114 Heron 2B crashed on landing in St. Kitts. The aircraft was en route between St. Johns, Antigua and St. Kitts. After landing, it overran the runway and was damaged beyond repair. No one was seriously injured and there were no fatalities.[33]
  • LIAT Flight 319: On August 4, 1986, a LIAT de Havilland Canada DHC-6 Twin Otter crashed into the Caribbean Sea. The aircraft was en route between St. Lucia and St. Vincent when it crashed due to poor weather conditions, while on approach. After a full day's search failed to find a trace of the Twin Otter, all of the 11 passengers and two crew were presumed dead.[34]
  • On December 2, 2010, LIAT flight LI362, a Bombardier Dash 8-Q300 (DHC-8-300) carrying 24 passengers, en route to San Juan, Puerto Rico, made an emergency landing at the V.C. Bird International Airport in Antigua after losing a wheel from one of the main landing gear. As a precautionary measure, emergency services were placed on standby. The aircraft landed safely with no major damage or any injuries to the passengers or crew.[35]
  • On August 25, 2013, LIAT flight LI774, a Bombardier Dash 8-Q300 (DHC-8-300) carrying 43 passengers, en route from Guyana to Barbados made an emergency landing at the Grantley Adams International Airport in Barbados after losing a wheel from one of the main landing gear on takeoff from Guyana. The aircraft landed safely with no major damage or any injuries to the passengers or crew.[36]

Reputation

LIAT has a mixed reputation among both locals and visitors to and from the Caribbean Islands.[37][38][39] Their flights often operate irregularly, with inconsistent arrival and departure. Baggage is often misdirected or not loaded entirely. They are known for having very poor customer service, late departures, flights cancellation and their staff are criticised as surly and unhelpful.[40] These problems were exacerbated with the 2010 strikes and again during the labor disputes in 2013 and 2017[41] – with many flights canceled and passengers stranded and unable to receive refunds. The management and head operators of the airline makes it clear that they are not responsible for any flight cancellations or stranded passengers.[42][43] [44] [45]

In July 2013, the airline received a complaint from a passenger, which went viral on the internet and caused a reaction by Virgin Group President Richard Branson.[46][47]

The airline has greatly improved in on-time performance over the years. Following the refleeting to the ATR, the airline concentrated efforts in improving its On-Time Performance. In May 2018, the airline was ranked first in on-time arrivals in Latin America and the Caribbean for Regional airlines.[48]

  • Scenes of the airline are featured in season eight of the television programme Banged Up Abroad.[49]

Awards
  • 2007 – The "Caribbean's Leading Budget / No Frills Airline" – by the World Travel Awards[50]

References
  1. Norwood, Tom; Wegg, John (2002). North American Airlines Handbook (3rd ed.). Sandpoint, ID: Airways International. ISBN 0-9653993-8-9. Archived from the original on 2016-11-28.
  2. http://www.liat.com/destination
  3. "Directory: World Airlines". Flight International. 2007-04-03. p. 105.
  4. Laura Ash (28 June 2020). "Caribbean Airline LIAT To Be Liquidated". Simple Flying. Retrieved 1 July 2020.
  5. "Court appoints Administrator to take control of LIAT". Antigua Observer Newspaper. 2020-07-25. Retrieved 2020-08-06.
  6. Jan. 31, 1968 Eastern Partner route map
  7. "1974 - 1210 - Flight Archive". Retrieved 5 July 2015.
  8. https://newsday.co.tt/2020/07/14/pm-no-involvement-in-liat/
  9. https://caribbeanbusinessreport.com/news/antigua-awaiting-responses-from-caribbean-countries-on-liats-debt/
  10. "Contact Us." LIAT. Retrieved on 23 December 2012. "LIAT HEADQUARTERS LIAT (1974) LTD V.C. Bird International Airport P O Box 819 Coolidge Antigua"
  11. "British aviation exec selected as LIAT's new CEO". Retrieved 5 July 2015.
  12. "LIAT Appoints Mr. David Evans Chief Executive Officer". Archived from the original on 2 July 2014. Retrieved 31 March 2014.
  13. "LIAT going forward". Barbados Today. 8 March 2014. Retrieved 5 July 2015.
  14. "200 persons applied to be CEO of LIAT — Gonsalves – I-Witness News". I-Witness News. Retrieved 5 July 2015.
  15. http://www.jamaicaobserver.com/latestnews/Barbadian_appointed_CEO_of_LIAT?profile=1228
  16. "LIAT CEO resigns". Antigua Observer Newspaper. 2020-08-01. Retrieved 2020-08-06.
  17. Carib Aviation suspends all operations, leaving LIAT in the dust Archived 2008-09-28 at the Wayback Machine
  18. "Three regional carriers form CaribSky alliance: Travel Weekly". www.travelweekly.com. Retrieved 2020-08-06.
  19. "LIAT Quickpack/Cargo". Archived from the original on 6 February 2015. Retrieved 5 July 2015.
  20. "New date being set for start of LIAT cargo service - Liat Airline". Archived from the original on 13 July 2011. Retrieved 5 July 2015.
  22. http://www.atraircraft.com (press releases)
  23. Nation News author. "LIAT apologizes for delays, cancellations". www.nationnews.com. Retrieved 5 July 2015.
  24. "• CRANe - Caribbean Regional Aviation Network :: Welcome!! •". Retrieved 5 July 2015.
  25. "LIAT Destinations map". Retrieved 5 July 2015.
  26. https://www.liat.com/navSource.html?page_id=957
  27. "Global Airline Guide 2019 (Part One)". Airliner World: 4. October 2019.
  28. "LIAT Fleet Details and History". Planespotters.net. 31 August 2016. Retrieved 28 September 2016.
  29. C-GEOA of liat The Caribbean Airline at Downsview.
  30. V2-LCJ of liat, at Saint Croix - TISX, Virgin Islands.
  31. V2-LDT of liat at Calgary - CYYC, Alberta.
  32. V2-LCO of liat.
  33. Harro Ranter (23 August 1959). "ASN Aircraft accident de Havilland DH-114 Heron 2B VP-BAO Saint Kitts-Golden Rock Airport (SKB)". Retrieved 5 July 2015.
  34. Harro Ranter (4 August 1986). "ASN Aircraft accident de Havilland Canada DHC-6 Twin Otter 310 V2-LCJ Saint Vincent-Arnos Vale Airport (SVD)". Retrieved 5 July 2015.
  35. Nation News author. "Emergency landing for LIAT plane". www.nationnews.com. Retrieved 5 July 2015.
  36. "LIAT lands safely in Barbados following main wheel failure". Caribbean360. 2013-08-26. Retrieved 2017-05-18.
  37. "LIAT". SkyTrax. Retrieved 1 November 2017.
  38. "LIAT - regional carrier". AirlineRatings.com. Retrieved 1 November 2017.
  39. "LIAT Air". Fodor's travel. Retrieved 1 November 2017.
  40. "LIAT". Tripadvisor. Retrieved 1 November 2017.
  41. "Several flight cancellations as strike hits LIAT". BVI News. 3 April 2017. Retrieved 1 November 2017.
  42. "Chaos at LIAT as pilots and management square off". Antigua Observer Newspaper. Retrieved 5 July 2015.
  43. "Petition for heads to roll at LIAT gather momentum". Antigua Observer Newspaper. Retrieved 5 July 2015.
  44. "Hoteliers want impact study". Antigua Observer Newspaper. Retrieved 5 July 2015.
  45. "Don't depend on LIAT alone for WCMF travel – Colin Piper". Dominica News Online. Retrieved 5 July 2015.
  46. Grenoble, Ryan (1 July 2013). "Hilarious Airline Complaint Letter Goes Viral". Huffington Post.
  47. Ed Payne, CNN (2 July 2013). "Airline complaint takes flight with Richard Branson's help". CNN. Retrieved 5 July 2015.
  48. https://www.flightstats.com/v2/monthly-performance-reports/airlines
  49. R., P. (20 July 2012). "LIAT on National Geographic". Archived from the original on 2012-06-27. Retrieved 20 July 2012.
  50. Staff writer (2007). "The Caribbean's Leading Budget / No Frills Airline". World Travel Awards. Archived from the original on 2013-10-14. Retrieved 16 December 2011.
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